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Stores are Open and we're loving the cooler temperatures | Gold Coast Superstore hours and more | Brisbane NOW OPEN at Browns Plains till 5.30 on Thursdays - click here for hours and details | More than 97% of Orders are dispatched within 4 working hours | See about us at the bottom of the page for more details.

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Hydrocentre Hydroponics
0

Hydrocentre Gold Coast

4/46-50 Spencer Road,
Nerang, 4211, QLD

  • (07) 5527 4155

View

Hydrocentre Brisbane

109 Grand Plaza Drive,
Browns Plains, 4118, QLD

  • Now Open
  • (07) 3440 2953

View

0
  • Hydroponic Systems and Kits
  • Growing Media Substrates
  • Nutrients and Additives
  • Lighting
  • Growing Environment and Ventilation
  • Propagation
  • Aquaponics
  • Harvest Equipment
  • My Account 100mm ducted inline fan - quiet - suits 100mm ducting 40Lps
  1. Home
  2. Delivery Policy

Delivery Policy

It is our policy that once something is paid for - it belongs to you - and it is our job to get your order to you quickly and safely.

Dispatch time - usually within 4 hours for items in stock.

BACKORDER means 1-7 days delay before dispatch

for example - we ran out of it, but the item is on its way from the supplier
It may take 1,2 or 3 days, it may even take 7 days to get to us but when we get it it will leave immediately.
Can you wait (1-7 Days) extra time for us to dispatch?
ONLINE - You can click on BACKORDER to purchase, and we will advise the Estimated dispatch date.
You can then ask for a refund if you change your mind at that point.
STORE SALES - If you want to buy a backorder item in our store, CONTACT US - give us a call on 07 5527 4155 or email us and we can let you know how long and put it aside for you. We can even text you when it arrives.
ONLINE PICKUP - You can still order online and select pickup to buy a BACKORDER item - you will get an ETA and a Ready in store notification.
EXTRA TIME - In the case where a supplier is further away, the message under the backorder button might say it will take longer than 7 days. 

PACKAGING

  • We package well as fixing up damages are a waste of everyone's time and money!
  • All items come from S.Andrew 4/46 Spencer Road Nerang QLD 4211
  • We will cover up any markings that reveal the contents.
  • Cartons are plain or details covered.
  • 20-25L Drums of liquid will have labels covered.
  • Some very items such as 2-meter long flood trays might be impossible to completely hide/disguise.
    • Ask if it is important and we may have a workaround.

COURIERS

  • We use couriers and Australia post
  • We cannot send items that are bulky or lengthy through Australia Post because of their rules.

EXPRESS POST

  • This is only available with phone orders - 07 5527 4155
  • If you need it urgent and order before lunchtime we will get it expressed to you.
  • Sometimes Express post is quite a good price - sometimes it is really ridiculous so expect a callback with a quote if we are worried about it

POST

  • We will supply by post if the address is a PO Box - couriers cannot deliver to a PO Box.
  • We will send by Post if the location is remote. Couriers are less reliable and/or expensive when away from busy areas and the local postie is more careful. We choose Post in cases when couriers have long delivery times to remote regions.

TIME

  • We will dispatch within 4 hours in most cases, and if we cannot dispatch within 8 hours we will email you and advise a dispatch time.
  • The time listed is an estimate only.
  • We cannot estimate all the possibilities to every location.
  • We select couriers based on fast and cost-effective shipping. Sometimes it will be longer and sometimes we don't even know why. But mostly we get things there quickly. That's why we get repeat customers and we consider this a compliment.
  • Although we dispatch immediately, the transit time is often out of our control. A reasonable time (depending on the area) for delivery is
    • 1-2 days SE QLD Metro areas
    • 1-3 weekdays Sydney metro areas
    • 2-4 weekdays Melbourne metro areas
    • 2-6 weekdays outer and regional areas of QLD NSW VIC and SA ( we are starting to get very general here)
    • 5-14 days in WA and NT - (Yep - that long! please speak to us if it is urgent before ordering)
    • Remote areas may only get deliveries once per week for example. If this is the case we can reasonably expect delivery in 3-14 days.
    • Farms and bush blocks - sometimes you are so far from the main road the courier passes it off to Australia Post because they are the only ones who go to your road. Please allow for an extra day - or speak to us about sending it care of a depot (they will call you to pick up in town and usually 1-2 days earlier than deliveries to remote areas)
    • COVID and FLOODS and FIRES - in these cases delays are unavoidable. Please let us know. Check your tracking number and we appreciate your patience.

TRACKING

  • We usually supply an SMS with tracking.
  • If you do not get the SMS please contact us and we will supply one.
  • We will take care to pick the best and fastest carrier and admit that sometimes things can go wrong. Please let us know and we will chase it down for you.
  • If you provide additional information like "leave on back porch" we will usually add this to the package

OK TO LEAVE - Authority to leave - unattended delivery

  • TELL US IF OK TO LEAVE in checkout comments or by email
  • Couriers will take a photo to show delivery was completed.
  • If you give authority to leave then regrettably we are unable to do anything about theft.
  • Tell us where you want it left for safety.
  • If a courier STILL thinks it is a bit dangerous they reserve the right to leave a note or try to call you first - usually with the courier's phone number.
  • If you have a local business that you can ask to receive an item that often works for us too. Send to your name care of that address.

Pickups

  • We will email/SMS you if you want to pick up from the store to ensure we have the stock set aside for you.
  • You can pay on pick up with cash, EFTPOS
  • If paying online by card afterpay zipmoney Paypal or direct deposit we will ONLY release goods if you can 1. advise what name is on the order and 2. have a photo ID to show you have that name. This is to prevent credit card fraud. We will not keep a copy of your photo ID and we will not require your address. If this is a problem, easier to select cash on delivery and you can pay by card etc when you get here.

Non-delivery Refunds

  • Being realistic - we want you to be happy. Expect the best from us; heck, demand it. We will bring it.
  • Tracking is usually easy to find the parcel. Remote areas are not always online and take longer to work out.
  • We will refund any item lost
  • we will reasonably refund any item that is later than 
    • 7 days metro
    • 14 days regional (sorry - some regional depots are run by orangutans)
    • 18 days remote
    • and is NOT impacted by a pandemic, war, flood, fire beyond anyone's control. Reasonable extension to the above times still apply but delays are unfortunately possible.

Damaged items

  • Please don't sign for anything obviously damaged.
    • Ask them to open it.
    • Take pictures of it.
    • Sign if you want but with "subject to inspection" or STI after your name.
  • Couriers won't or can't take responsibility.
    • They aren't being difficult.
    • Blame modern law and so on.
    • Don't let them bully you into signing.
    • Refuse damaged goods if necessary. They will have to return it to us.
  • Take pictures, please. We need evidence.

Note from Scott - please let us help you...

Please don't panic - we have been sending products since 1991 - yep, even before there was an internet and we posted out our catalogues. Our customers are happy and come back and we are extremely grateful they do.

We realise if you are reading this something may have gone wrong, so call us 07 5527 4155, or email us and we will help sort it out. Sometimes we can fix things really quickly, sometimes it might require a chase, but since 99+% of items go through without a problem, it is often just a delay. Only about once every 2 years something goes completely wrong and I don't think it's this time...

I hope we can help you rather than have you worry about it. You have paid us to provide you with your products so let us help you.

And finally, thank you for contributing to my family, our staff, our suppliers and manufacturers and the charities we support. Your purchase is appreciated and noticed. Have a great day.

Scott Andrew
Founder - Hydrocentre.

Frequent Questions

What is hydroponics?

Hydroponic growing is a method of growing plants including fruit, vegetables and flowers, without soil. Hydroponic plants are grown using a liquid solution of all the nutrients plants need to thrive. The plants’ roots are suspended in the liquid nutrient solution using a growing medium and supplied with oxygen, water, nutrients and light. Hydroponics are usually grown inside a greenhouse or grow tent, but they can also be set up outside.

Is hydroponics safe?

Hydroponics is perfectly safe. Typically, hydroponically grown produce has the same nutritional value as traditional soil-grown produce. Hydroponic growing also has the benefit of often requiring less pesticides thanks to greenhouses, grow tents and indoor hydroponic systems taking plants away from marauding insects. Hydroponic plants also don’t require traditional fertilisers as they’re suspended in water, not soil, which makes them not only safe but better for the environment.

Is hydroponic gardening expensive?

Setting up your own home hydroponics system is simple and inexpensive. Once you’ve set up your hydroponics kit, your hydroponics garden will be low-maintenance, time-saving and cost-efficient. You’ll also save on groceries by growing your own with ease at home! If you’d like to start your own hydroponic growing system try our Solo plant systems, starting from $55* for a Solo 11 plant system.

Which plants can be grown hydroponically?

Hydroponic systems are perfect for growing a whole range of fruits, vegetables, herbs and plants including strawberries, lettuce, capsicum, cucumbers, leafy greens, tomatora, basil, mint — you name it! Some of the vegetables less suited to hydroponic planting include root vegetables like carrots, turnips and onions which need a lot of space to spread their roots.

Can I grow different plants in one hydroponics system?

You can grow multiple crops in the same hydroponics system provided the plants have similar nutrient requirements. For instance some crops need a high level of nutrients, while others thrive in a low nutrient environment. For more advice on growing hydroponic crops and which hydroponic supplies you need to grow them successfully talk to our friendly team.

What hydroponics supplies do I need to get started?

To get your hydroponics journey on the road you’ll need the following hydroponics supplies:

  • A hydroponic system
  • A grow medium
  • Hydroponic nutrients
  • Plants
  • A light source
  • A grow tent (for indoor growth)
  • An optional EC meter and pH meter

Your hydroponic needs will depend on your goals, for instance how much and which crops you’d like to grow. For personalised hydroponic advice reach out to our friendly and knowledgeable team or check out our helpful how-to guides.

Can I use hydroponics outside?

Yes, you can set up an outdoor hydroponics system. Hydroponic systems are usually contained indoors in greenhouses or grow tents, but you can just as easily create an outdoor hydroponic garden. You’ll still need the same hydroponics supplies as an indoor set up, but rather than using a controlled light source, you’ll rely on natural sunlight.

Do I need a grow tent?

We highly recommend you add a grow tent to your list of hydroponic supplies if growing under lighting. A grow tent will give your plants the best chance to thrive. Some of the benefits of a grow tent include:

  • Temperature control — perfect for areas which experience temperature fluctuations, a grow tent can guard against cold snaps
  • Pest control — keep bugs and disease at bay with a sealed grow tent
  • Even lighting — reflective lining found inside grow tents ensures even distribution of light from your grow lights, helping your plants grow and thrive and avoid burnt sections
  • Efficiency — the small area created by a grow tent makes it much easier to control in terms of humidity and temperature

In short, a grow tent will help your plants thrive and save you a lot of headaches associated with traditional gardening. Browse our range of grow tents or get in touch for more information.

Do I need lights?

Your indoor hydroponics setup will require lights to replace the sun's rays. There is a wide range of lighting types to choose from including:

  • Ceramic Metal Halides
  • LED grow lights
  • Magnetic Ballast
  • High Voltage Ballast
  • Gavita
  • High pressure sodium
  • CFL fluorescents

If you’d rather leave lighting up to the sun you can opt for an outdoor hydroponics setup. Not sure which lighting source is right for your plants? Our friendly team are the hydroponic lighting experts! We’ll happily point you in the right direction. Browse our huge range of hydroponics lighting or get in touch for more information.

What are the benefits of growing hydroponically?

There are many benefits to using hydroponics. It’s fast, nutritious, easy and scalable whether you’re starting a personal herb garden or looking to grow crops commercially, a hydroponic setup will suit you. Hydroponic gardening also required minimal labour, with no digging, weeding or worrying about pest attacks. It’s also space saving, perfect for gardeners in smaller homes, apartments or homes without garden space, or just anyone who wants to maximise their yield!

Hydrocentre Hydroponics

We offer an extensive range of hydroponics supplies, available in store and online.

ABN: 49138933696

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Address

Hydrocentre Gold Coast

4/46-50 Spencer Road,
Nerang, 4211, QLD

  • (07) 5527 4155

View

Hydrocentre Brisbane

109 Grand Plaza Drive,
Browns Plains, 4118, QLD

  • Now Open
  • (07) 3440 2953

View

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Backorders are products that are on their way to us from suppliers.
Backorders will be dispatched to you as soon as they arrive - usually in 1-7 days
If you want to contact us we can let you know the delay.
We will send you an ETA as soon as we can, and you can cancel the backorder and get a full refund if you want to.

Do you wish to proceed knowing there will be a delay of around 1-7 days?

(If you have urgent items as well as Backorder items, please send as two separate orders so the urgent items go out immediately.)

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